Terms & Conditions

Payment and Deposits

  • Credit card payments are subject to a three (3) % surcharge and American Express four (4) %.
  • Our payment terms are subject to due dates on invoices of immediate payment at time of booking, except for wedding car hire where the final payment will be due eight (8) weeks prior to the event.
  • All account(s) holders invoiced for outstanding debts owed to NJS Executive shall be paid within 7 days NET of invoice date.
  • Your booking may be subject to additional waiting time and car park charges.
  • The charge on your credit card statement will be shown as NJS Executive.

Cancellation and Refund Policy

  • If a booking is cancelled by the client within 48 hours from the start of the period of hire, 50% of all monies paid will be non-refundable, see below for wedding bookings.
  • If a booking is cancelled by the client within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable, see below for wedding bookings.
  • If a wedding booking is cancelled within 4 months from the start of the period of hire, 50% of all monies paid will be non-refundable. If a wedding booking is cancelled within 2 months from the start of the period of hire, the full hire amount will still be charged to the client.
  • If the client does not appear at the time and place designated as the pick up point, all monies paid will be non-refundable.

Terms and Conditions

  • Each and every time a client books with NJS Executive they automatically accept these Terms and conditions.
  • NJS Executive request a minimum of 48 hours notice for any online bookings.
  • If you would like to book a car with less than 24 hours notice – Please call our reservations line +44 (0)1376 746601.
  • Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances that are beyond our control.
  • Clients are responsible for any damage they may cause to the interior and or exterior of a vehicle on hire to them.
  • The client will be billed accordingly for any restorative repair or valeting required in order to reinstate a vehicle to the working order prior to hire for use.
  • We will charge a minimum of £30 per seat or carpet area.
  • We may provide subcontracted vehicles occasionally and will do all within our means to communicate this to you prior to the time of hire.
  • By supplying your email address you permit NJS Executive to contact you via email, in return we will not supply your email or personal information to any third party.
  • If there are any changes or variation including extra mileage to journeys other than what was agreed at the time of booking, the client will be additionally charged in accordance with the pricing detailed on our website.
  • We will endeavour to give our clients the choice of car or chauffeur they request. Occasionally we may have to change either your car and/or chauffeur due to operational limitations.
  • Waiting time £35 per hour
  • Airport collections will include 45 minutes waiting time (inclusive in the price for meet and greet service commensurate) from the aircraft landing so that clients pass through passport control and customs.
  • Any arrivals after the 45 minutes will be charged at our waiting time rate £35 P/H.
  • Clients arranging a time for pick up receive 15 minutes free waiting time after arranged pick up time. Any time beyond this will then be charged at our waiting time rate.
  • Food/Drink can be consumed within the cars subject to attending chauffeurs.
  • Clients will be liable to pay the airport car parking charge and/or toll charges with the exception of the complimentary 45 minutes car park for meet and greet service included in the price.Anything thereafter the client will incur the cost of any additional charges.
  • Every effort within our immediate control will be made by NJS Executive to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
  • Our Chauffeur(s) will use the most appropriate route, unless otherwise instructed by the Client at the time of booking.
  • NJS Executive vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However,Clients properties are carried entirely at their own risk and NJS Executive shall not be held responsible/liable for any loss/damage to such property.
  • NJS Executive and its chauffeurs have the right to refuse to carry any client who is thought to be under the influence of alcohol or drugs and whose behaviour poses a risk either to the Chauffeur, the vehicle or any other individual .
  • NJS Executive maintains a strict non-smoking policy in all of its vehicles.
  • Nothing contained in these terms and conditions shall be deemed to affect the Client’s’ statutory rights.
  • Governing Law. This Agreement shall be governed by the laws of the courts of England without giving effect to the conflict of law provisions thereof.